Refund & Return Policy

At Evolzakh, customer satisfaction is our top priority. If you are not completely satisfied with your purchase of our premium decor or clothing, we are here to help.

1. Return Eligibility

You have 7 days from the date of delivery to request a return. To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• Clothing (e.g., Black Formal Shirts) must have all original tags attached and be unwashed.
• Home decor items (Clocks & Burners) must be in their original premium packaging.

2. Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons:

• Used Electric Bakhoor Burners.
• Items purchased during a "Limited Time Sale" (unless damaged).
• Customized or personalized orders.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

• The refund will be processed to your original payment method.
• It may take 5-7 business days for the credit to appear in your account.

4. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item delivered was damaged or incorrect from our end. Shipping costs are non-refundable.

5. Contact for Returns

To initiate a return, please contact our support team:
WhatsApp: +91 63951 23356
Email: returns@evolzakh.com